Terms & Conditions

By using the Sutil online store and placing an order, you agree to the following Terms & Conditions:

1. Orders

All orders are subject to product availability. Once an order is placed, the order details will be confirmed based on the information provided by the customer.

2. Product Information

We make every effort to ensure that product names, descriptions, images, and other information are accurate. However, slight differences in packaging, appearance, or color may occur due to lighting or screen settings.

3. Prices & Payment

All prices displayed on the store are in Kuwaiti Dinars (KWD), unless otherwise stated. Payment must be completed using one of the available payment methods at checkout.

4. Delivery

Orders will be delivered to the address provided by the customer at checkout. Customers are responsible for providing accurate delivery and contact information.

Delivery times may vary depending on the delivery location and order circumstances.

5. Returns & Exchanges

Returns and exchanges are subject to Sutil's applicable return and exchange policy.

Due to the nature of perfumes and fragranced products, specific conditions may apply to returns and exchanges to maintain product quality and safety.

6. Opened or Used Products

Opened, used, or altered products may not be eligible for return or exchange, in accordance with the store's applicable policy.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order details so we can assist you.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Customer Responsibility

Customers are responsible for reviewing their order details before completing the purchase, including the selected products, quantities, delivery address, and contact information.

10. Changes to the Terms & Conditions

Sutil reserves the right to update or modify these Terms & Conditions when necessary. Any changes will become effective once published on the online store.

11. Contact Us

For any questions, concerns, or assistance regarding your order or products, please contact us through the communication channels available on the Sutil store.